How and when your order makes its way to you.
Last updated: June 26, 2026
Where we ship: the United States, Canada, the United Kingdom, select European Union countries, and Australia — for all products, both pre-built and custom.
Pre-built configurations: one to three (1–3) business days from order confirmation to ship-out.
Custom builds: five to ten (5–10) business days from order confirmation to ship-out, depending on component availability and queue length. We'll email you a build status update at assembly and at testing.
If a component is on backorder, we will contact you within one (1) business day with options (substitute, wait, or refund).
We ship via FedEx and UPS Ground for the contiguous United States. Expedited 2-day and overnight options are available at checkout. Hawaii, Alaska, and Puerto Rico incur additional freight charges and ship via priority air freight.
We ship via UPS Standard or FedEx International Ground. Transit time is typically four to eight (4–8) business days after handoff. The buyer is responsible for all Canadian import duties, GST/HST/PST, and brokerage fees. We provide accurate commercial invoices and HS codes to minimize customs delays.
We ship via DHL Express International or FedEx International Priority. Transit time is typically three to seven (3–7) business days after handoff. The buyer is responsible for all import duties, VAT, and customs fees unless the order is shipped Delivered Duty Paid (DDP), where duties and VAT are calculated and collected at checkout. EU shipments are available to: Ireland, Germany, France, the Netherlands, Spain, Italy, Belgium, and Austria. Other EU countries are available on request.
We ship via DHL Express International or FedEx International Priority. Transit time is typically four to nine (4–9) business days after handoff. The buyer is responsible for all Australian import duties and GST unless the order is shipped Delivered Duty Paid (DDP).
Shipping cost is calculated by weight, dimensions, and destination, and shown at checkout. Prices are listed in USD; your local currency is shown at checkout.
All PCs are shipped in double-boxed packaging. We use expanding Instapak foam and custom-cut cardboard bracing inside the case to immobilize the GPU and any other components that could shift in transit. By default, the GPU ships installed in the motherboard. If you would prefer your GPU removed and packaged separately (with reinstallation instructions included), let us know in your order notes or email support@macchinamods.com before your build ships. Builds over $1,500 USD ship with full declared-value insurance at no extra charge, domestic or international.
All orders require adult signature on delivery. We are not responsible for theft from unattended porches. If you miss delivery, the carrier will hold the package for pickup or attempt redelivery per their policy.
Inspect your package upon delivery. If the box shows visible damage, note it with the carrier driver before signing if possible. Photograph the packaging and contents before unboxing further. Report transit damage to support@macchinamods.com within seventy-two (72) hours of delivery. We will file the carrier claim on your behalf and arrange a repair, replacement, or refund. Damage reported after seventy-two (72) hours may not qualify for a no-cost remedy.
Returns and warranty service for all regions follow our Return & Refund Policy and Warranty Policy, with these shipping-specific notes:
Macchina Mods